Your Privacy Matters — gb99vip Data Protection Policy

Information We Collect

gb99vip collects personal information from you when you register an account, use our services, make deposits or withdrawals, participate in promotions, or contact our support team. We collect only the data that is necessary to operate a safe, compliant, and enjoyable platform for players in Bangladesh. The categories of information we collect are set out below.

Registration and Identity Data

When you create a gb99vip account, we collect your full legal name, date of birth, residential address (including your city — whether that is Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or elsewhere in Bangladesh), email address, and Bangladesh mobile phone number. This information is used to create and manage your player account and to verify that you meet our eligibility requirements, including the minimum age of 18 years.

Identity Verification (KYC) Documents

As part of our Know Your Customer (KYC) process, we may ask you to submit copies of government-issued identification documents such as your National Identity Card (NID), passport, or driving licence, as well as proof of address documents. These documents are used solely for identity and age verification purposes, and for compliance with anti-money laundering (AML) obligations.

Financial and Transaction Data

We collect details of every financial transaction associated with your account — including deposit amounts, withdrawal requests, payment method identifiers (such as your registered bKash, Nagad, or Rocket account reference), transaction timestamps, and transaction reference numbers. We do not store complete payment card numbers or full mobile banking PINs on our servers.

Usage and Gameplay Data

gb99vip automatically collects data about how you interact with the platform. This includes: the games you play (slots, live casino, cricket betting, crash games), session duration and frequency, bet sizes and outcomes, bonus usage, and pages visited on gb99vip.app. This data helps us improve the platform experience, detect unusual activity, and personalise promotions where you have opted in to receive them.

Device and Technical Data

When you access gb99vip, our servers automatically log technical data including your IP address, browser type and version, operating system, device type (mobile or desktop), screen resolution, and referring URL. This data is used for fraud prevention, platform optimisation, and security monitoring. Most players in Bangladesh access gb99vip via mobile devices, and we use device data to ensure the mobile experience is consistently smooth.

Communications Data

If you contact gb99vip via live chat, email, or any other support channel, we retain records of that correspondence — including your messages, our responses, and any attachments submitted. This allows us to provide effective ongoing support and to maintain an accurate record of any disputes or complaints raised.

How We Use Your Data

gb99vip uses the personal data we collect for specific, clearly defined purposes. We do not use your data for any purpose that is incompatible with the reason for which it was collected. The primary purposes for which we process your personal information are as follows:

Where our processing relies on your consent (for example, sending you promotional SMS messages or personalised bonus offers), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before the withdrawal. Instructions for withdrawing consent are set out in the Marketing Communications section below.

Where processing is based on our legitimate interest, we have assessed that our interest in keeping the platform secure and functional does not override your fundamental right to privacy. You may object to processing carried out on legitimate interest grounds — see the Your Privacy Rights section for how to do so.

Data Sharing & Third Parties

gb99vip does not sell, rent, or trade your personal data to third parties. We share your information only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

Game and Software Providers

To deliver our casino and sports betting services, gb99vip integrates with third-party game providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited technical data (such as a player session token or account identifier) to facilitate gameplay. They do not receive your full personal profile, contact details, or payment information.

Payment Processing Partners

When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank, or BRAC Bank, the relevant payment provider will process transaction data in accordance with their own privacy policy. gb99vip shares only the transaction details required to complete the payment — we do not share unnecessary personal data with payment partners.

Identity Verification Services

gb99vip may use third-party KYC verification service providers to assist with document authentication and identity checks. These providers process your identity documents under strict data processing agreements and are not permitted to use your data for any purpose other than verification on behalf of gb99vip.

Legal and Regulatory Disclosure

gb99vip may be required to disclose personal data to law enforcement agencies, government authorities, or regulatory bodies if compelled to do so by a valid legal order, court order, or where we have a good-faith belief that disclosure is necessary to prevent fraud, financial crime, or harm to a person. In all such cases, we will disclose only the minimum data required to satisfy the legal obligation.

Business Transfers

In the event that gb99vip undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players of any such transfer via the email address registered on their account, and your rights under this Privacy Policy will continue to apply following the transfer.

Cookies & Tracking Technologies

gb99vip uses cookies and similar tracking technologies (such as pixel tags and local storage objects) to operate the platform, improve your experience, and — where you have consented — to deliver relevant promotional content. This section explains the types of cookies we use and how you can manage them.

What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites function correctly, to remember your preferences, and to provide analytical information to site owners. gb99vip uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period or until you delete them).

Categories of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for gb99vip to function. They enable core features such as account login sessions, security tokens, and balance display. You cannot opt out of strictly necessary cookies while continuing to use the platform.
• Functional Cookies: These cookies remember your preferences — for example, your preferred language display and table game settings — to personalise your experience. You may disable these, but some platform features may not work as intended.
• Analytics Cookies: With your consent, gb99vip uses analytics cookies to understand how players navigate and use the platform. This data is aggregated and anonymised where possible. We use this information to improve page performance, fix bugs, and enhance the mobile experience for players across Bangladesh.
• Marketing and Retargeting Cookies: With your consent, gb99vip may use marketing cookies to display relevant promotional content. These cookies track browsing behaviour across sessions to help us present offers that are relevant to your gaming preferences.

Managing Your Cookie Preferences

You can control cookie settings through your browser's privacy or settings menu. Most modern browsers — including Chrome, Firefox, and Samsung Internet (widely used on Android devices in Bangladesh) — allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of gb99vip. You may also update your marketing and analytics consent preferences through your account settings on gb99vip.app.

Data Security & Retention

gb99vip takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure.

Security Measures

• Encryption in transit: All data transmitted between your device and gb99vip servers is encrypted using 256-bit SSL/TLS protocols — the same standard used by major banks and financial institutions, including those offering bKash and Nagad integrations.
• Encryption at rest: Sensitive data fields stored in our databases — including identity document references and payment identifiers — are encrypted at rest using AES-256 encryption.
• Access controls: Access to player personal data within gb99vip is restricted on a need-to-know basis. Staff members are granted the minimum level of access required to perform their role, and all access is logged and audited.
• Penetration testing: gb99vip conducts regular security assessments and penetration tests to identify and remediate vulnerabilities before they can be exploited.
• Two-factor authentication (2FA): Players are strongly encouraged to enable OTP-based two-factor authentication on their accounts to add a second layer of protection against unauthorised access.
• Incident response: In the event of a data security incident, gb99vip has an incident response plan in place to contain the breach, assess the impact, notify affected players promptly, and take corrective action.

Data Retention

gb99vip retains your personal data for as long as your account is active and for a defined period after account closure, as required by our operational and legal obligations. The key retention periods we apply are as follows:

• Account and registration data: Retained for the duration of your account and for a minimum of 5 years following account closure, to meet AML record-keeping requirements.
• Transaction and financial data: Retained for a minimum of 5 years from the date of each transaction, in line with financial record-keeping best practices.
• KYC documents: Retained for a minimum of 5 years from the date of verification or account closure, whichever is later.
• Support communications: Retained for up to 3 years from the date of the last correspondence, unless the communication relates to an unresolved dispute.
• Analytics and usage data: Aggregated and anonymised after 13 months. Individually identifiable usage data is retained for no longer than 24 months.

When data is no longer required and the applicable retention period has expired, gb99vip securely deletes or anonymises the data so that it can no longer be linked to an individual player.

Your Privacy Rights

As a player on gb99vip, you have a number of rights in relation to the personal data we hold about you. We are committed to honouring these rights promptly and without undue delay. To exercise any of the rights described below, contact our Data Privacy team at [email protected] with the subject line "Privacy Rights Request" and your registered account username.

Right of Access

You have the right to request a copy of the personal data gb99vip holds about you. We will provide this in a structured, commonly used format within 30 days of receiving a verified request. Your first access request in any 12-month period is provided free of charge.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update certain information — such as your email address or contact number — directly through your account settings. For corrections to identity documents or registered name, please contact support and provide supporting documentation.

Right to Erasure

You may request that gb99vip delete your personal data in certain circumstances — for example, if the data is no longer necessary for the purpose for which it was collected, or if you withdraw consent and there is no other legal basis for processing. Please note that this right is subject to our legal obligations: data that we are required to retain for AML, KYC, or financial record-keeping purposes cannot be deleted before the applicable retention period expires.

Right to Restrict Processing

You may request that gb99vip temporarily restrict the processing of your personal data while a dispute about its accuracy or our legal basis for processing is being resolved.

Right to Data Portability

Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider.

Right to Object

You have the right to object to processing based on our legitimate interests, including profiling for responsible gaming monitoring. You also have an unconditional right to object to the processing of your personal data for direct marketing purposes at any time.

Marketing Communications

With your consent, gb99vip may send you promotional communications about new games, bonus offers, seasonal promotions (such as BPL season deposit bonuses, Eid special offers, and Pohela Boishakh cashback campaigns), and platform updates. We use the following communication channels for marketing:

• Email: Sent to the email address registered on your gb99vip account.
• SMS: Sent to your registered Bangladesh mobile number. This channel is particularly relevant for players who use bKash, Nagad, or Rocket for deposits, as these users are typically active mobile users.
• In-platform notifications: Displayed within your gb99vip account dashboard when you are logged in.

Managing Your Marketing Preferences

You can update your marketing communication preferences at any time. The available methods are:

• Account Settings: Log in to gb99vip, navigate to your account settings, and adjust your communication preferences under the "Notifications" section.
• Unsubscribe link: Every marketing email sent by gb99vip includes an unsubscribe link at the bottom of the message. Clicking this link will remove you from our email marketing list within 48 hours.
• Support request: Email [email protected] requesting to be removed from one or all marketing channels. We will process your opt-out within 5 business days.

Please note that opting out of marketing communications does not affect transactional messages — such as deposit confirmations, withdrawal notifications, account security alerts, and important platform notices. These communications are necessary for the operation of your account and cannot be opted out of while your account remains active.

Policy Updates & Contact

gb99vip reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, platform features, applicable laws, or regulatory guidance. When we make material changes to this policy, we will take reasonable steps to notify you — typically by sending a notification to your registered email address or by displaying a prominent notice on gb99vip.app when you next log in.

Version History

The current version of this Privacy Policy is dated January 2026. We recommend that you revisit this page periodically to remain informed about how gb99vip protects your personal information. Continued use of gb99vip after the publication of an updated Privacy Policy constitutes your acknowledgement of the revised terms.

Children's Privacy

gb99vip is strictly an 18+ platform. We do not knowingly collect, process, or retain personal data from individuals under the age of 18. If you are a parent or guardian and believe that a minor has registered an account on gb99vip using your or their details, please contact us immediately at [email protected]. We will investigate and, if confirmed, close the account and securely delete all associated personal data without delay.

Contact Our Data Privacy Team

If you have any questions, concerns, or complaints about this Privacy Policy or about how gb99vip handles your personal data, please contact us. Our Data Privacy team is best reached via:

• Email: [email protected] — use the subject line "Privacy Enquiry" for the fastest response. Please note this is a plain-text address and is not a clickable link.
• Live Chat: Available 24/7 through the gb99vip.app platform. Our support agents can log a formal privacy request on your behalf and escalate it to the Data Privacy team.

We aim to acknowledge all privacy-related contacts within 24 hours and to provide a substantive response within 30 calendar days. Where a matter is complex, we will notify you of the expected resolution timeline.